Terms and Conditions

Arrival

Please arrive on time to avoid cancellation of your scheduled reservation.

Late Arrival

To ensure the promptness of all reservation, we reserve the right to reschedule any reservation that is 5 minutes late or later to another convenient time. We will always do our best to accommodate our customers, however, we can only do what we can with the time available.

Cancellation Policy

Your appointment is very important to the PINK COMB team, each appointment is reserved especially for you. At Pink comb we understand that circumstances may change and booking amendments may be necessary, therefore we respectfully request 24 hours’ notice for cancellations.

Strict 24 Hours Cancellation Policy

Please Understand that when you forget to cancel your appointment within the 24-hour cancellation time we miss the opportunity to fill that time, therefore customers awaiting appointments miss the opportunity to receive our services. A 24-hour appointment reminder is sent via email as we understand that appointments may have been made in advance. In case of refund, please refer to our refund policy.

Online Booking Conditions

  • The price in our website is fixed. If you wish to add services which you did not add to your bookings, you can inform us through email and will be charged for additional the time of your visit.
  • We will contact you in case of double bookings or any issues regarding the appointments.
  • Prices do not include any promotions, offers or discounts that you may be entitled eg recommended friend.
  • Bookings that made online will be done inside the saloon.
  • We do not offer outdoor services.
  • Please ensure that we have a current contact number or email from you.

If you are unable to find the availability that you are looking for, don’t worry, just send us message via email or WhatsApp and we will do our best to find appointment to suit your needs.

For Refund Policy

  • If its Debit card the amount will be refunded within 3 days through benefit pay .
  • If its Credit card the amount will be refunded within 1 week, only cash & it should be taken in the saloon.

Changes to our Privacy Notice

We keep our privacy notice under regular review, and we will place any updates on this webpage.

This privacy notice was last updated in September 2020.